Skip to Main Content. Overwatch League. Log In. My Tickets. Contact Support. Account Hacked Updated: 1 month ago. Relevant Products:. Common Problems Account compromised All items missing Password changed. Secure your computer to avoid being hacked again after you've regained access.
Once you've secured your computer, submit a ticket to recover your account. While Customer Support reviews your case and restores access to your account, review the following common methods hackers use to steal your account. Select an option to learn more about how to protect your account from hackers. Reusing Usernames and Passwords If you use your Battle. Malicious Websites Some websites target your browser's weak spots and install harmful software on your computer.
Malicious Addons Some hackers inject viruses and other malware into player-made addons. Phishing Phishing occurs when hackers use websites, email, and in-game communication pretending to be official Blizzard Entertainment correspondence.
Account Sharing The simplest form of account theft occurs when you share your login information with another player. Did you find this article helpful? Yes No. Help us improve. Please rate the following from a scale of 1 to 5 stars: This article is easy to find. Sorry to hear that! If you share your computer with a family member, a friend, etc. To avoid this situation, set up your Authenticator to always require a login code and disable "Keep me logged in" in the Blizzard App settings.
This way, you will ensure that the password and Authenticator code is required in every log in. Make sure to always keep your password secret.
A Blizzard employee will never contact you to ask you for your Authenticator information unless you have opened a ticket with Customer Support yourself. When speaking with Customer Support, a Blizzard employee may ask you for your Authenticator Serial Number, but a Blizzard employee will never ask you for your Authenticator Restore Code.
If you recently spoke to someone who asked you for your Authenticator restore code, or who asked you to enter your Authenticator details in a website, this person was a professional hacker. By providing the hacker with your Serial Number and Restore Code, the hacker was able to impersonate you and log in with your own Authenticator from their computer.
To avoid this situation, never give your Authenticator Restore Code to anyone. Please check our Phishing Scams article to learn more about how to identify a hacker and how to protect your account. What to do if a friend or family member has access to your account and has updated the account details, are preventing you from accessing the account, or has taken gold or items.
Skip to Main Content. Overwatch League. Log In. My Tickets. Contact Support. Relevant Products:. Common Problems My Activision account was hacked! Someone changed the email on my Activision account. Did you find this article helpful? Yes No. Help us improve. Please rate the following from a scale of 1 to 5 stars: This article is easy to find. Sorry to hear that! We'd like to know what's wrong. Please check any which apply: This information isn't relevant to my issue. This article is unclear or poorly written.
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